ICT Technician

The Isaac Newton Group of Telescopes (ING) invites applications for the post of Information and Communications Technologies Technician, to provide support and assistance in a variety of operational and project-related ICT tasks.

PURPOSE, DUTIES & RESPONSIBILITIES

Main purpose of the post

To provide support and assistance in a variety of operational and project-related ICT tasks.  The range of activities that will be undertaken will be broad and will cover many technologies that are in use throughout the ING.

Associated duties and responsibilities
• To develop, configure, and maintain ING’s ICT infrastructure, including servers, storage systems, networks, data, and associated peripherals.
• To monitor system performance, identify and resolve ICT faults and bottlenecks, and implement preventive maintenance procedures.
• To provide specialist assistance in system administration, including user account management, access control, software updates, backup strategies, and disaster recovery.
• To support telescope operations by ensuring the reliability and availability of ICT services critical to scientific and engineering systems.
• To contribute to the design and implementation of new ICT solutions to support ING’s evolving operational and scientific needs.
• To ensure system and service resilience through effective business continuity planning and execution.
• To maintain accurate and up-to-date documentation, including system configurations, procedures, and operational reports.
• To liaise with external contractors and support providers where necessary to resolve complex issues or implement new services.
• To contribute to cybersecurity efforts by applying appropriate policies, monitoring for threats, and implementing mitigations.
• To evaluate and apply new technologies, including AI and automation tools, where appropriate, to improve ICT support, streamline operations, and enhance system intelligence.

More information at: https://ingpublic.atlassian.net/wiki/spaces/INGPublic/pages/70123521/Job+Vacancies